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Showing posts from August, 2013

Back to school (Wednesday 14 August)

The 2013 / 2014 school year has started and they're back!

No more late night movies during the week,
No more waking up late,
No more late breakfasts,

and...
stuff staying longer in the fridge these days :-)


Common sense tips on strengthening relationships

Common sense tips on strengthening relationships (in marriage and in friendship)

Relationships need to be nurtured. Often, we take for granted that relationship is like a beautiful flower. If left unattended, it will wither and die. We often admire its beauty but fail to realise that the beauty needs to be be maintained if it has to remain to be admired.

There are simple things that we take for granted, simple words that we say or fail to say that can either nurture or starve relationships. When you care about someone, you need to pay attention to what you to that person and how it is said. The deeper someone cares about you the more significant is the impact of the spoken words.

Some simple (two and three letter) words and how much they can mean when said with sincerity.

Commitment: "I love you"

These three words are very powerful. When you love someone, do not hesitate to tell them that you love them. In fact, do not be afraid to tell the world! There are no words so uplift…

Purpose of Life - Life Purpose and Life Intentions

Purpose of Life

Life Purpose and Life Intentions
Ideas on How to Find What the Purpose of Life is For You
What is the purpose of life for you? Finding and clarifying your life purpose and core life intentions can help you to move with greater focus and clarity every day of your life. Especially in these challenging times, setting clear intentions and developing and refining our life purpose can make it much easier to navigate stormy waters. There are many ways to both find and develop your life purpose and intentions. Below are a number of useful resources to help you on this path of discovery. This information is provided to inspire you to be all that you can be and to lead an ever richer, fuller life. A great way to start exploring your life purpose and intentions is to stop for a moment and ask yourself these two key questions: What is most important to me in my life? 
What are my deepest values and beliefs? Give yourself time to explore these important questions and notice what touches…

Segway test drive at WFP's warehouse

WFP's warehousing complex in Dodoma, Tanzania, boasts of storage facilities extending close to 1km. The Segway makes it easier for the warehouse staff to shuttle back and forth between storage tents during loading and unloading operations in the warehouses.

I took my first test drive on this exciting two-wheeled, self-balancing, battery-powered electric vehicle. It is indeed a green and fun way of getting around in the heat and getting stuff done.




The Customer Service Equation: Aim for customer delight!

The Customer Service equation

If you are in the customer service business, then you should be aware of these three equations:

Customer frustration  : Service Delivery < Customer ExpectationCustomer satisfaction: Service Delivery = Customer ExpectationCustomer delight       : Service Delivery > Customer Expectation

Customers get frustrated when you promise more than what you can deliver. So, do not over-promise.Customers are generally satisfied when you deliver what you had promised. But, you are only doing what is expected of you - nothing exciting.However, customers are delighted when you deliver beyond what they were expecting.

Aim for Customer delight!