Back to school (Wednesday 14 August)


The 2013 / 2014 school year has started and they're back!

No more late night movies during the week,
No more waking up late,
No more late breakfasts,

and...
stuff staying longer in the fridge these days :-)


Common sense tips on strengthening relationships

Common sense tips on strengthening relationships (in marriage and in friendship)

Relationships need to be nurtured. Often, we take for granted that relationship is like a beautiful flower. If left unattended, it will wither and die. We often admire its beauty but fail to realise that the beauty needs to be be maintained if it has to remain to be admired.

There are simple things that we take for granted, simple words that we say or fail to say that can either nurture or starve relationships. When you care about someone, you need to pay attention to what you to that person and how it is said. The deeper someone cares about you the more significant is the impact of the spoken words.

Some simple (two and three letter) words and how much they can mean when said with sincerity.

Commitment: "I love you"

These three words are very powerful. When you love someone, do not hesitate to tell them that you love them. In fact, do not be afraid to tell the world! There are no words so uplifting as these words when spoken to someone who really cares about you. It is a reaffirmation of commitment to that person. It can only lead to stronger bonds and deeper commitment in a relationship. Say them as often as you can.

Caring: "I am sorry"

There are times when you may hurt someone who loves you without you comprehending why they should feel hurt. It is very important to observe how that person reacts to the incident, bearing in mind that it is not what happened that is important, but the way the person reacted to it; the way the person feels about it. If you realise that the person is hurt, even though you may feel that it is unjustified, it is important to acknowledge the hurt and say the magic words - "I am sorry". Letting someone know that you genuinely care about how they feel about something is a very positive thing in strengthening relationships. Do not be shy or reluctant to say that you're truly sorry. The benefits far outweigh the negative consequences. Say them whenever necessary.

Appreciation: "Thank you"

These two words are very powerful in expressing your appreciation of someone who cares about you. Whenever someone gives, no matter how small, remember that that person is making a sacrifice. When people make sacrifices they expect to be rewarded. The best reward is to appreciate their effort. So, never forget to say thank you no matter how small the effort may seem in your eyes.
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Editor's note: These tips are coming from a non-expert in the field of psychology, human sociology or the behavioural sciences. They are purely based on observations and experiences.

Purpose of Life - Life Purpose and Life Intentions



Life Purpose and Life Intentions
Ideas on How to Find What the Purpose of Life is For You

What is the purpose of life for you? Finding and clarifying your life purpose and core life intentions can help you to move with greater focus and clarity every day of your life. Especially in these challenging times, setting clear intentions and developing and refining our life purpose can make it much easier to navigate stormy waters.
There are many ways to both find and develop your life purpose and intentions. Below are a number of useful resources to help you on this path of discovery. This information is provided to inspire you to be all that you can be and to lead an ever richer, fuller life.
A great way to start exploring your life purpose and intentions is to stop for a moment and ask yourself these two key questions:
What is most important to me in my life? 
What are my deepest values and beliefs?
Give yourself time to explore these important questions and notice what touches and inspires you most deeply. Write down any answers or thoughts that come to you as you ponder these questions. Then use what you've written as a basis upon which to craft your life purpose and intentions. Consider also inviting divine guidance and your own inner wisdom to help you with this.

Read the rest of the article here --> http://www.wanttoknow.info/lifepurposeintentions

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Editor's note: My life's purpose is to achieve happiness through the happiness of others.

There is no greater feeling of self-fulfilment than to make others happy.

Happiness is selflessness - giving without expecting anything in return.


Segway test drive at WFP's warehouse


WFP's warehousing complex in Dodoma, Tanzania, boasts of storage facilities extending close to 1km. The Segway makes it easier for the warehouse staff to shuttle back and forth between storage tents during loading and unloading operations in the warehouses.

I took my first test drive on this exciting two-wheeled, self-balancing, battery-powered electric vehicle. It is indeed a green and fun way of getting around in the heat and getting stuff done.




The Customer Service Equation: Aim for customer delight!

The Customer Service equation

If you are in the customer service business, then you should be aware of these three equations:

  1. Customer frustration  : Service Delivery < Customer Expectation
  2. Customer satisfaction: Service Delivery = Customer Expectation
  3. Customer delight       : Service Delivery > Customer Expectation


  • Customers get frustrated when you promise more than what you can deliver. So, do not over-promise.
  • Customers are generally satisfied when you deliver what you had promised. But, you are only doing what is expected of you - nothing exciting.
  • However, customers are delighted when you deliver beyond what they were expecting.


Aim for Customer delight!

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