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Inspirational leadership: Caring is contagious

"The way you treat your employees is the way they will treat your customers." - By Richard Branson. Founder of Virgin Group
I find this quote from Richard Branson very inspirational and I cannot resist the urge to comment and share it on my blog.

It is one of the best comments on employer / employee relationship that I've come across, that cuts across public, private and the not-for-profit / NGO sectors.

If you treat your staff well, they will treat your customers well. It's as simple as that.

Your customers could be paying customers / receivers of service (in the private sector), citizens (in the public sector) and beneficiaries (in the NGO / humanitarian world). It doesn't matter who your customers are, but if you want your staff to care about them, you have to care about your staff. If you treat them right and you make them feel appreciated and cared for, they will pass it on to the people that they serve.

Caring is contagious!



Human Development Index in 2013 Report shows major gains since 2000 in most countries of South | UNDP

14 March 2013 (UNDP)

Additional updated indices in 2013 Human Development Report measure gender equity, extreme poverty, and HDI inequalities  

Mexico City — Norway, Australia and the United States lead the rankings of 187 countries and territories in the latest Human Development Index (HDI), while conflict-torn Democratic Republic of the Congo and drought-stricken Niger have the lowest scores in the HDI’s measurement of national achievement in health, education and income, published today in the United Nations Development Programme’s (UNDP) 2013 Human Development Report.

Yet Niger and the Democratic Republic of the Congo, despite their continuing development challenges, are among the countries that made the greatest strides in HDI improvement since 2000, the Report shows. The new HDI figures show consistent human development improvement in most countries.

“Over the past decades, countries across the world have been converging towards higher levels of human development, as shown by the …

International Women's Day 2013

ABOUT INTERNATIONAL WOMEN'S DAY (8 MARCH)
This video was kindly provided by International Women's Day has been observed since in the early 1900's, a time of great expansion and turbulence in the industrialized world that saw booming population growth and the rise of radical ideologies. 1908
Great unrest and critical debate was occurring amongst women. Women's oppression and inequality was spurring women to become more vocal and active in campaigning for change. Then in 1908, 15,000 women marched through New York City demanding shorter hours, better pay and voting rights. 1909
In accordance with a declaration by the Socialist Party of America, the first National Woman's Day (NWD) was observed across the United States on 28 February. Women continued to celebrate NWD on the last Sunday of February until 1913. 1910
n 1910 a second International Conference of Working Women was held in Copenhagen. A woman named a Clara Zetkin (Leader of the 'Women's Office' for th…